90-day satisfaction guarantee
So it makes you happy every time you look at it.
Your happiness. Our promise.
90 days to decide, worry-free.
We take the risk.
We create keepsakes for moments that really mean something to you. That's why your one-of-a-kind piece shouldn't just feel right when you unpack it, but bring you joy for a long time.
If it doesn't fully delight you, you can contact us directly within 90 days of delivery. We'll deal with your concern personally and find a suitable solution together.
Frequently asked questions
Will my finished keepsake look like the images?
Will my finished keepsake look like the images?
Your keepsake is designed based on your chosen challenge, route colour and personal ride data. The product images and the preview show you how the finished design is laid out.
As every piece is made individually and wood is a natural material, the grain and colour may vary slightly. That's exactly what makes every keepsake one of a kind.
Is the route really three-dimensional?
Is the route really three-dimensional?
Yes. The route isn't simply printed on, but mounted on the motif as a precisely made 3D relief. This makes it stand out visibly from the background and gives the keepsake its special sense of depth.
What happens if I make a typo in my details?
What happens if I make a typo in my details?
Please check your name, distance, riding time and number of laps carefully before buying. We use the details exactly as you enter them.
If you notice a mistake after ordering, please contact us immediately. As long as production hasn't started, we'll try to correct your details.
When will I receive my keepsake?
When will I receive my keepsake?
As we make every keepsake individually for you and check it carefully, production takes up to 7 days. Shipping within Germany then usually takes 1–3 working days and is free for you.
As soon as your parcel is on its way, you'll receive a shipping confirmation with tracking.
What if the finished keepsake doesn't delight me?
What if the finished keepsake doesn't delight me?
That's exactly why we give you our voluntary 90-day satisfaction guarantee from delivery. Contact us directly and we'll take care of your concern personally.
If we can't win you over, you can return your keepsake in line with our guarantee terms and get your money back.
Planning something special?
Have questions about the design, is something not working, or would you like a keepsake beyond the available options?
We're open to larger formats, special routes and custom pieces. Tell us about your idea and we'll work out together what's possible.
